Pangeanic’s approach toward quality permeates all our activities and it that spans all areas of our business and every step of our translation service process. We believe in measuring performance at key intervals and tracing quality through the project life-cycle to ensure compliance with our ISO certifications: European Translation Quality Standard EN15038 and ISO 9001:2008. To constantly measure performance of our translators, Pangeanic has deployed a 24/7 online system for capturing and reporting quality with every job we handle. Our system is based on project manager’s evaluation, client satisfaction reports and a point system that follows the model of LISA QA, and automotive standard J2450. It is designed specifically for translation companies and translation processes. It categorizes errors according to their severity (critical, major, and minor) and type (terminology, language, country standards, accuracy, style).